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Support options, service commitments, and answers to common questions for students, academic staff, and institutional administrators.
Frequently Asked Questions
How does Campus AI handle academic integrity?
Campus AI is designed for formative, non-summative use. AI-generated feedback is flagged as AI-generated, all interactions are logged, and staff have full visibility into student AI usage. Guardrails prevent the platform from generating submittable assessment work on behalf of students. Our transparency logging supports academic integrity investigations if needed.
What data does Campus AI collect and where is it stored?
Campus AI collects account information (name, email, role, institution), learning interactions (chat messages, quiz attempts, draft submissions), and usage analytics. All data at rest is stored in Australian data centres (AWS Sydney, ap-southeast-2). AI inference is processed in Google australia-southeast1. See our Privacy Policy for full details.
Can Campus AI integrate with our existing LMS?
Canvas LTI 1.3 integration with Azure AD SSO is on our roadmap and currently in development (Q4 2026–Q3 2027). Course context passing, role mapping, assignment sync, gradebook pass-back, and deeper Canvas integrations are all planned as part of this integration. Today, Campus AI can be accessed as a standalone platform with content upload and management capabilities. Contact our partnerships team to discuss your integration requirements and timeline.
What support options are available?
We offer three support tiers: Student self-serve (help centre, in-app guides), Staff support (email and chat, 4-hour response during business hours), and Institutional support (dedicated account manager, 1-hour critical response, 24/7 coverage). See the Support Tiers section below for details.
How does billing work?
Campus AI operates on a per-user, per-annum SaaS model with volume discounts for institution-wide deployments. Implementation and onboarding are charged as a one-off fee. Usage caps and fair-use arrangements apply to ensure cost predictability. Contact our partnerships team for a detailed quote tailored to your institution.
Is Campus AI accessible?
We are committed to WCAG 2.1 AA compliance. Our platform is built with semantic HTML, keyboard navigation, screen reader support, and configurable contrast. We conduct regular accessibility audits and welcome feedback from users with accessibility requirements.
Support Tiers
Student Self-Service
ResponseIn-app help centre
Hours24/7 self-service
ChannelsHelp centre, in-app guides, FAQ
IncludedAlways included
Staff Support
Response4 business hours
HoursBusiness hours (AEST, Mon-Fri)
ChannelsEmail, live chat
IncludedAll institutional plans
Institutional Support
Response1 hour critical / 4 hours standard
Hours24/7 coverage
ChannelsDedicated account manager, email, phone, priority chat
IncludedEnterprise plans
SLA Commitments
- Platform uptime: 99.9% availability (excluding scheduled maintenance, notified 7 days in advance)
- Critical incident response: 1 hour for enterprise plans, 4 hours for standard institutional plans
- Scheduled maintenance: quarterly, outside business hours (AEST evenings/weekends), with 7-day notice
- Support response times: measured during business hours (9am-5pm AEST, Mon-Fri) for standard tiers; 24/7 for enterprise tiers
- Escalation path: Tier 1 (help centre) → Tier 2 (support team) → Tier 3 (engineering) within SLA timeframes
Still have questions?
Our team is ready to help with any questions about deployment, pricing, or platform capabilities.